Episode 1 of CXO Strategy Exchange with Mr. Avinash Naik, President & CIO, Bajaj General Insurance and Mr. Cyrus Daruwala
What does it actually take to win in insurance when everyone has access to the same technology?
In the inaugural episode of CXO Strategy Exchange, Mr. Cyrus Daruwala sits down with Mr. Avinash Naik, CIO, Bajaj General Insurance to unpack the real operating model behind one of the industry’s most quietly aggressive innovators.
Inside this episode, Avinash answers:
🔹 How do you move Generative AI beyond experiments and identify where it truly reduces friction across claims, sales, and operations in the insurance value chain?
🔹 What does AI adoption look like when the goal isn’t job replacement, but operational lift reducing cognitive load, accelerating decisions, and helping humans perform at scale?
🔹 How does a modern CIO balance the constant “business as usual” fires with the responsibility of building next-gen capabilities, without one derailing the other?
🔹 What kind of tech architecture allows an insurer to run 2,000+ microservices and still onboard 50–60 partners every year with speed and control?
🔹 What happens when innovation isn’t a side initiative but a strategic priority, with 35–40% of budget committed to emerging tech and customer delight?
🔹 Can regulatory frameworks like “use and file” actually accelerate product innovation instead of slowing it down?
🔹 What changes when technology partners are involved in shaping strategy, not just delivering on requirements?
If you care about AI beyond pilots, platform-scale thinking, and how real CXOs balance operations with innovation, this episode is essential viewing. Watch how strategy actually becomes execution.
